Export Customer Service Representative

1. Job Objectives

Receiving, monitoring, and coordinating the processing of export shipments, ensuring smooth transportation, meeting customer requirements, and maintaining the company's service quality.

2. Main tasks

2.1. Managing and tracking export shipments

• Receive bookings, shipping instructions (SI), and customer requests.
• Coordinate with clients, shipping lines, agents, and relevant departments to facilitate export shipments.
• Monitor packing progress, shipping, vessel schedules, and update customers with information.
• Inspect and address any issues that arise during transportation.

2.2. Customer Service

• Maintain contact with customers throughout the entire shipment process.
• Answering questions and assisting customers with schedules, documentation, and related logistics services.
• Receive and process customer feedback and complaints.
• Build and maintain good relationships with existing customers.

• Graduated from college/university with a major in Logistics, Import/Export, International Trade, or related fields.
• Experience of one year or more in Customer Service Export, Documentation, or Logistics is an advantage.
• Understanding of export procedures, international transportation, and foreign trade documentation.
• Possesses good communication and problem-solving skills.
• Be careful, responsible, and proactive in your work.
• Capable of working under pressure and managing multiple shipments simultaneously.
• Good English reading comprehension and communication skills with foreign clients, shipping companies, and agents.

1. Salary and Bonus Policy

• Competitive salaries, reviewed and adjusted periodically based on skills, performance, and position.

• Performance bonuses, project bonuses, and holiday bonuses are provided according to company regulations.

• Annual salary increases are based on KPI evaluations and individual performance.

2. Insurance and Social Welfare Schemes

• Entitled to full participation in all types of insurance as prescribed by law: Social insurance, health insurance, unemployment insurance.

• Annual health checkups ensure employees receive good physical and mental care.

• Support for illness, maternity, weddings, birthdays, and funerals is provided according to internal welfare policies.

3. Work Environment – Corporate Culture

• Working in a professional, dynamic, and collaborative environment that encourages creativity and personal development.

• A culture of fairness, transparency, and engagement helps employees maximize their potential.

• Regularly organizing team-building activities, trips, and internal events helps to strengthen team cohesion and recharge work energy.

4. Training and Professional Development

• Opportunities to participate in professional training courses, develop soft skills, enhance work capabilities, and advance in your career.

• Clear career development opportunities and a well-defined career progression path within the organization.

• Support employees in participating in professional certifications and advanced training courses relevant to their work.