PRIVACY POLICY

PRIVACY AND INFORMATION SECURITY

In BOND GLOBAL LOGISTICS JOINT STOCK COMPANY, We understand that the information of our customers, partners, and website users needs to be protected seriously, transparently, and responsibly.

This privacy policy is designed to explain how we collect, use, store, protect, and process personal information when you access our website, submit requests for consultations or quotes, or contact Bond Global Logistics through online channels.

I. PURPOSE AND SCOPE OF INFORMATION COLLECTION

1. Purpose of information collection

Bond Global Logistics collects customers' personal information for the following purposes:

• Receiving and processing requests for consultation, quotations, and logistics service bookings;
• Contact the customer again to clarify their needs regarding transportation, delivery, customs clearance, or related services;
• Provide information about services, policies, customer care programs, or necessary updates;
• Improve website quality, content, and customer user experience;
• Analyze customer needs to improve service quality and support efficiency;
• Fulfill legal obligations when made by valid requests from competent authorities.

2. Scope of information collected

We may collect information voluntarily provided by customers through contact forms, request for quotation forms, email, telephone, or other official contact channels of Bond Global Logistics.

The information may include:

• Full name;
• Name of company or organization;
• Phone number;
• Email address;
• Contact address;
• Content of the request for consultation or quotation;
• Information relating to the shipment, shipping route, type of goods, or logistics service requirements;
• Other information may be proactively provided by the customer during their interactions with Bond Global Logistics.

Customers are responsible for ensuring that the information provided is accurate, legal, and up-to-date. Bond Global Logistics is not liable for any errors or disputes arising from inaccurate or illegal information provided by the customer.

II. SCOPE OF INFORMATION USE

Bond Global Logistics uses customers' personal information only as necessary to provide consulting services, customer care, and logistics services.

Specifically, the information can be used to:

• Respond to requests for consultation, quotations, or support;
• Contact us to confirm information related to the service;
• Providing suitable transportation, delivery, customs clearance, international transport, or logistics solutions;
• Send notifications, documents, quotations, or information related to services that customers are interested in;
• Maintain customer service data and transaction history;
• Improve service quality, operational processes, and customer experience;
• Send marketing information, newsletters, or service updates where appropriate and provided the customer has not opted out of receiving them.

Bond Global Logistics is committed to not using customers' personal information for illegal purposes or outside the scope disclosed.

III. INFORMATION RETENTION PERIOD

Customers' personal information will be stored for the period necessary to serve the purposes of data collection, customer care, transaction management, after-sales support, or as required by law.

In the event that a customer requests the modification, updating, or deletion of personal information from the system, Bond Global Logistics will receive and process the request within the scope appropriate to legal regulations and the company's actual data management capabilities.

Some information may continue to be stored if necessary for accounting, legal, dispute resolution, regulatory compliance, or protection of Bond Global Logistics' legal rights and interests.

IV. COMMITMENT TO INFORMATION SECURITY

Bond Global Logistics employs appropriate management and technical measures to protect customers' personal information from risks of unauthorized access, loss, misuse, alteration, or unintentional disclosure.

We are committed to:

• Protecting the personal information provided by customers;
• Only allow relevant departments or individuals with assigned responsibilities to access the information;
• We do not sell, exchange, or transfer customers' personal information to third parties for commercial purposes;
• Information will only be shared with third parties to the extent necessary to provide services, fulfill contracts, or as legally required by competent authorities;
• Regularly review information processing procedures to improve safety and security.

However, no method of data transmission over the Internet or electronic storage can guarantee absolute security. Therefore, Bond Global Logistics always strives to implement appropriate measures to minimize risks and protect customer information to the highest possible degree.

V. WHO CAN ACCESS THE INFORMATION?

Customer personal information may be accessed by:

• Bond Global Logistics' internal departments are involved in consulting, quoting, customer service, service operations, or handling customer requests;
• Partners, suppliers, agents, carriers, customs declaration units, warehouses, or other relevant parties as necessary to perform logistics services;
• Providers of services such as website support, email, data storage, marketing, or customer care are required to comply with information security obligations;
• The competent state agency will act upon a valid request in accordance with the law.

Bond Global Logistics only shares information to the extent necessary and appropriate for the purposes stated in this Privacy Policy.

VI. REGULATIONS ON PROVIDING INFORMATION TO THIRD PARTIES

Bond Global Logistics may use third-party services to support website operations, email sending, data analysis, marketing, customer service, or logistics services.

In these cases, third parties are only permitted to use customers' personal information within the scope of work specified by Bond Global Logistics and are not allowed to use it for their own purposes.

We may provide customers' personal information in the following cases:

• The customer agrees or proactively requests it;
• Providing the information is necessary to deliver the service that the customer has requested;
• Providing this information is necessary to protect the legitimate rights and interests of Bond Global Logistics;
• At the legitimate request of a competent state authority;
• According to current legal regulations.

Bond Global Logistics does not sell customers' personal information to any organization or individual.

VII. CUSTOMER RIGHTS REGARDING PERSONAL INFORMATION

Customers have the right to:

• Please check, update, and correct the personal information you have provided.;
• We request that Bond Global Logistics cease sending marketing information or newsletters;
• Requests to delete or restrict the processing of personal information within the scope consistent with legal regulations;
• Submit inquiries, feedback, or complaints regarding the collection and use of personal information;
• Withdraw consent to certain information processing activities if such withdrawal does not affect existing legal obligations or transactions.

To exercise the rights mentioned above, customers can contact Bond Global Logistics through the contact information published at the end of this Privacy Policy.

VIII. EMAIL, NEWSLETTER AND MARKETING INFORMATION

When customers provide their email address to Bond Global Logistics through the website, direct email, or contact forms, we may use that email to respond to requests, send advisory information, quotations, service updates, or other content related to logistics operations.

When sending newsletters or marketing materials, Bond Global Logistics will endeavor to ensure that the content sent is relevant to our customers' interests and related to our services.

Customers can request to stop receiving marketing emails at any time by contacting Bond Global Logistics directly or by following the unsubscribe instructions, if included, in the email they receive.

Bond Global Logistics does not request sensitive information such as passwords, bank account details, or important payment information through emails without clear transaction confirmation. If you receive a suspicious email that appears to be impersonating Bond Global Logistics, please do not respond, do not provide any information, and contact us immediately for assistance in verification.

IX. COOKIES AND WEBSITE ACCESS DATA

Bond Global Logistics' website may use cookies or similar technologies to record certain information about website access, such as browser, device, access time, pages viewed, or interaction behavior on the website.

This information is used for the following purposes:

• Improve website performance and user experience;
• Analyze traffic;
• Optimize website content, interface, and features.;
• Provide support for marketing and customer service activities within the appropriate scope.

Customers can adjust their browser settings to reject or delete cookies. However, disabling cookies may affect some features or the website experience.

X. LINKS TO OTHER WEBSITES

Bond Global Logistics' website may contain links to third-party websites or platforms.

Bond Global Logistics is not responsible for the content, privacy policies, data collection methods, or activities of external websites. Customers should carefully read the privacy policies of those websites before providing any personal information.

XI. MECHANISM FOR RECEIVING AND PROCESSING COMPLAINTS

For inquiries, requests for information corrections, or complaints regarding the collection, use, and security of personal information, customers can contact Bond Global Logistics through official channels.

After receiving your request, we will check and verify the information and respond within a reasonable timeframe.

Estimated processing time:

• Maximum 5 working days for requests submitted via email, contact forms, or online channels;
• A maximum of 10 business days will be given for requests sent by mail or requiring further verification of relevant documents and records.

In some complex cases, processing time may be longer. In such cases, Bond Global Logistics will inform customers about the processing status and the expected response time.

XII. UNIT FOR COLLECTING AND MANAGING INFORMATION

BOND GLOBAL LOGISTICS JOINT STOCK COMPANY
Vietnamese name: GLOBAL CONNECT TRANSPORTATION AND LOGISTICS JOINT STOCK COMPANY

Address: 4th Floor, No. 274 Da Nang Street, Van My Ward, Ngo Quyen District, Hai Phong City, Vietnam
Phone: (+84) 91 890 3607
E-mail: info@bondlogistics.vn
government: www.bondlogistics.vn

XIII. CHANGES TO PRIVACY POLICY

Bond Global Logistics may update or modify this Privacy Policy from time to time to comply with legal regulations, changes in business operations, or data management requirements.

Any changes will be announced on the Bond Global Logistics website. Customers should regularly check the Privacy Policy to stay updated on the latest information regarding how we collect, use, and protect personal information.

This policy takes effect from the date it is posted on the Bond Global Logistics website.