TERMS AND CONDITIONS

I. GENERAL PROVISIONS

Welcome to our website! BOND GLOBAL LOGISTICS JOINT STOCK COMPANY.

By accessing and using the website, submitting requests for consultation or quotations, or contacting Bond Global Logistics through online channels, you are understood to have read, understood, and agreed to the Terms and Conditions set forth below.

These Terms and Conditions apply to all content, features, contact forms, service information, and interactions between you and Bond Global Logistics on the website.

If you do not agree with any of the content in these Terms and Conditions, please stop using the website or contact us for further clarification before continuing to use the service.

II. SCOPE OF APPLICATION

These Terms and Conditions apply to:

• Customers, partners, suppliers, or individuals accessing the Bond Global Logistics website;
• Users submit requests for consultation, quotations, or support through the website;
• Activities involving information gathering, research into logistics services, international shipping, customs clearance, domestic transportation, warehousing, or related services provided by Bond Global Logistics;
• Transactions, information exchanges, or initial work steps are conducted through Bond Global Logistics' website or official contact channels.

Specific service agreements, transport contracts, quotations, bookings, bills of lading, payment terms, or service commitments will be governed by separate documents, contracts, or confirmations between Bond Global Logistics and the customer.

III. INFORMATION ON THE WEBSITE

Bond Global Logistics strives to ensure that the information posted on the website is accurate, clear, and up-to-date at the time of publication.

However, information regarding services, routes, transit times, vessel schedules, flight schedules, customs procedures, fee policies, surcharges, delivery terms, or other logistics market-related content may change depending on the time, route, carrier, legal regulations, or the specific requirements of each shipment.

Therefore, the information on this website is for general reference only and should not be considered a final service commitment unless confirmed in writing, via email, official quotation, contract, or separate agreement by Bond Global Logistics.

Bond Global Logistics reserves the right to update, edit, add to, or change the content on the website at any time without prior notice.

IV. REQUEST FOR QUOTATION AND SERVICE CONSULTATION

When you submit a request for a quote or consultation through our website, email, phone, or other contact channels, you need to provide accurate and complete information so that Bond Global Logistics can provide appropriate advice.

The information may include:

• Name of an individual, company, or organization;
• Contact phone number and email address;
• Type of goods;
• The quantity, weight, dimensions, or volume of goods;
• Port of departure, port of arrival, point of receipt, point of delivery;
• Desired shipping method;
• Estimated shipping time;
• Special requirements regarding documentation, customs declarations, insurance, warehousing, packaging, or delivery.

The quotations provided by Bond Global Logistics may change due to changes in cargo information, fluctuations in the shipping market, adjustments to freight rates by shipping lines/airlines, surcharges, schedule changes, changes in customs policies, or other factors beyond Bond Global Logistics' control.

A quotation is considered valid only for the period specified in the quotation or in official confirmation from Bond Global Logistics.

V. CUSTOMER RESPONSIBILITIES

When using Bond Global Logistics' website or services, you are responsible for:

• Provide accurate, truthful, and lawful information;
• Do not use the website for fraudulent, disruptive, destructive, or illegal purposes;
• Do not send, post, or transmit content that is fraudulent, offensive, infringes on intellectual property rights, or affects the rights of third parties;
• Proactively check and verify all information related to the service before deciding to use it;
• Provide complete documentation, licenses, goods information, and other necessary materials for transportation, customs declaration, or logistics processing;
• Ensure that the goods are not on the list of prohibited items for transport, export, import, or restricted circulation according to the law, except in cases where all valid permits have been obtained.

Customers are legally responsible for the accuracy, legality, and completeness of the information, documents, and goods provided to Bond Global Logistics.

VI. RESPONSIBILITIES OF BOND GLOBAL LOGISTICS

Bond Global Logistics is responsible for:

• Receive and respond to customer requests for consultation, quotations, or support within a reasonable timeframe;
• Provide clear and transparent service information within the scope of expertise and capabilities;
• Customer information is protected in accordance with the Privacy Policy published on the website;
• Collaborate with clients, partners, carriers, and other stakeholders to deliver services as agreed upon;
• Notify customers of any significant changes to shipments, schedules, costs, or shipping conditions within the scope of information received by Bond Global Logistics.

Bond Global Logistics is not liable for damages arising from customers providing false information, delays in providing documents, failure to comply with legal regulations, or failure to fulfill agreed-upon obligations.

VII. LIMITATION OF LIABILITY

Bond Global Logistics does not guarantee that the website will always be operational, uninterrupted, free from technical errors, or unaffected by factors beyond its control.

Bond Global Logistics is not liable for direct or indirect damages arising from:

• Website interruptions, access errors, transmission errors, or technical problems;
• Users using information on the website without confirming it with Bond Global Logistics;
• Changes in policies by shipping companies, airlines, customs authorities, ports, airports, warehouses, or other competent government agencies;
• Force majeure events include natural disasters, wars, strikes, epidemics, policy changes, system failures, port congestion, ship delays, flight delays, or situations beyond reasonable control.

In all cases, Bond Global Logistics' responsibility for each specific service will be determined by the contract, quotation, bill of lading, terms and conditions of transaction, or written agreement between the parties.

VIII. INTELLECTUAL PROPERTY RIGHTS

All content on the Bond Global Logistics website, including but not limited to text, images, logos, designs, interfaces, icons, documents, service information, and other communication materials, is the property or legally owned and used by Bond Global Logistics.

Users are not permitted to copy, modify, distribute, exploit, reuse, or post any content from the website for commercial purposes without the written consent of Bond Global Logistics.

When quoting information from this website, the source must be clearly stated, and the content, meaning, or any misleading information about Bond Global Logistics must not be distorted.

IX. LINKS TO THIRD-PARTY WEBSITES

Bond Global Logistics' website may contain links to third-party websites, platforms, or materials to assist users in accessing additional information.

These links are for informational purposes only. Bond Global Logistics does not control and is not responsible for the content, privacy policies, terms of use, accuracy, or operation of third-party websites.

Users should review the terms and policies of external websites before accessing them, providing information, or conducting transactions.

X. INFORMATION SECURITY

Bond Global Logistics respects the privacy and security of its customers' information.

Personal information, business information, shipment information, or other data provided by customers will be collected, used, and protected in accordance with Bond Global Logistics' Privacy Policy published on its website.

By using the website or submitting information to Bond Global Logistics, you agree to allow us to collect and process information to the extent necessary for providing advice, quotations, services, customer care, and fulfilling related obligations as required by law.

XI. LOGISTICS PROVISIONS FOR GOODS AND SERVICES

For logistics services, international shipping, customs clearance, domestic transport, warehousing, or related services, customers must ensure that goods and accompanying documents fully comply with current legal regulations.

Bond Global Logistics reserves the right to refuse service in the following cases:

• Goods that are on the list of prohibited goods for transport, export, import, or restricted by law;
• The goods lacked sufficient valid documentation.;
• Product information is unclear, untruthful, or shows signs of violating the law;
• The service request exceeds the capabilities or falls outside the scope of services offered by Bond Global Logistics;
• Providing these services may pose legal, safety, financial, or reputational risks to Bond Global Logistics.

In the event of unforeseen costs arising from inaccurate information, incomplete documentation, changes in customer requirements, or requests from authorities, the customer is responsible for cooperating in handling and paying the resulting costs as agreed upon.

XII. PAYMENT TERMS

Payment terms, payment deadlines, payment methods, payment currencies, and related costs will be determined on a case-by-case basis, per quotation, contract, or individual agreement between Bond Global Logistics and the client.

Customers are responsible for paying on time all service fees, shipping charges, surcharges, taxes, customs fees, warehousing fees, storage fees, or other incidental expenses as agreed upon.

In the event of late payment by the customer, Bond Global Logistics reserves the right to take appropriate measures in accordance with the agreement between the parties and applicable laws and regulations.

XIII. COMPLAINTS AND FEEDBACK HANDLING

If you have any questions, feedback, or complaints regarding the use of the website, service information, or your interactions with Bond Global Logistics, please contact us through our official channels.

Bond Global Logistics will receive, review, and respond within a reasonable timeframe after receiving all necessary information.

Estimated processing time:

• Maximum 5 business days for requests submitted via email, contact forms, or online channels;
• A maximum of 10 business days will be given for requests sent by mail or requiring further verification of relevant documents and records.

In some complex cases, processing time may be longer. In such cases, Bond Global Logistics will inform customers about the processing status and the expected response time.

XIV. APPLICABLE LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Socialist Republic of Vietnam.

Any disputes arising from the use of Bond Global Logistics' website or services will first be resolved through negotiation and good faith cooperation between the parties.

If the parties are unable to resolve the dispute through negotiation, the dispute will be brought before the competent authority in Vietnam for resolution in accordance with current laws.

XV. CHANGES TO TERMS AND CONDITIONS

Bond Global Logistics reserves the right to update, modify, or change these Terms and Conditions at any time to reflect business operations, website management requirements, service changes, or legal regulations.

The changes will be published on the Bond Global Logistics website and will be effective from the time of posting, unless otherwise announced.

Your continued use of the website after the Terms and Conditions have been updated signifies your agreement to those changes.

XVI. CONTACT INFORMATION

BOND GLOBAL LOGISTICS JOINT STOCK COMPANY
Vietnamese name: GLOBAL CONNECT TRANSPORTATION AND LOGISTICS JOINT STOCK COMPANY

Address: 4th Floor, No. 274 Da Nang Street, Van My Ward, Ngo Quyen District, Hai Phong City, Vietnam
Phone: (+84) 91 890 3607
E-mail: info@bondlogistics.vn
government: www.bondlogistics.vn