Recruitment: Customer Service Representative – Imported Goods

• Receiving and processing information on import shipments from customers, overseas agents, and relevant departments.
• Track vessel schedules, flight schedules, estimated time of arrival (ETA), and update customers on shipment status.
• Contact shipping companies, airlines, agents, ports, and warehouses to handle matters related to imported shipments.
• Checking and processing import documents: HBL, MBL, Arrival Notice, Invoice, Packing List, and related documents.
• Coordinate with the Customs Clearance, Fieldwork, and Transportation departments to ensure that customs clearance and delivery processes proceed on schedule.
• Advise clients on import procedures, associated costs, and related regulations.
• Monitor and handle any issues that arise during the transportation, customs clearance, and delivery of goods.
• Prepare debit notes, reconcile expenses, and assist in tracking customer accounts receivable.
• Maintain and develop relationships with existing customers, ensuring service quality.
• Report on the status of shipment handling and perform other tasks as assigned by the Department Head.

• Graduated from college/university with a major in Economics, Foreign Trade, Logistics, Import/Export, or related fields.
• Have at least one year of experience in an Import Customer Service position or related roles in the logistics industry.
• Understanding the procedures for receiving and delivering imported goods by sea and air.
• Ability to read and understand import and export documents.
• Proficient in office software, especially Excel.
• They possess a strong sense of responsibility, excellent communication skills, and problem-solving abilities.
• Basic to advanced conversational and email English skills.

1. Salary and Bonus Policy

• Competitive salaries, reviewed and adjusted periodically based on skills, performance, and position.

• Performance bonuses, project bonuses, and holiday bonuses are provided according to company regulations.

• Annual salary increases are based on KPI evaluations and individual performance.

2. Insurance and Social Welfare Schemes

• Entitled to full participation in all types of insurance as prescribed by law: Social insurance, health insurance, unemployment insurance.

• Annual health checkups ensure employees receive good physical and mental care.

• Support for illness, maternity, weddings, birthdays, and funerals is provided according to internal welfare policies.

3. Work Environment – Corporate Culture

• Working in a professional, dynamic, and collaborative environment that encourages creativity and personal development.

• A culture of fairness, transparency, and engagement helps employees maximize their potential.

• Regularly organizing team-building activities, trips, and internal events helps to strengthen team cohesion and recharge work energy.

4. Training and Professional Development

• Opportunities to participate in professional training courses, develop soft skills, enhance work capabilities, and advance in your career.

• Clear career development opportunities and a well-defined career progression path within the organization.

• Support employees in participating in professional certifications and advanced training courses relevant to their work.